Day 2 – Mar 30, 2016
Morning 9:00 - 12:30 PM

  • Design Upstream: Advancing Strategic Design Without Going Against the Current More Details

  • Designing Delivery: A Unified Approach to Digital Service Quality More Details

  • Experience Management Framework: How to Think About and Measure Your User Experience More Details

  • Org Design for Design Orgs More Details

  • Practical Empathy More Details

  • Prototyping a Digital Experience Vision More Details

  • The Well-Designed Leader: Amplify Your Team’s Brilliance More Details